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A note to our customers
Thank you to all our customers for your trust in Emma’s quality and service. We are all facing unprecedented times, and unprecedented decisions are being made by authorities and businesses all over the world to contain the spread of the Coronavirus, and to minimize its effects.
In light of the current situation, we wanted to let you know about the steps we are taking during these troubling times. Despite the daily developments, we are doing our utmost to continue to offer you the greatest service.
With that said, we are still accepting orders and delivering our products to almost all part of the country. Orders in red and containment zones may be delayed due to Government regulations. And our top priority will continue to be the health and safety of our customers, suppliers and employees. We can assure you that we are also taking every necessary step to elevate our hygiene practices in our production centers, our warehouses and our parcel distribution centers. Please refer back to this page for any updates in the future.
We will continue to closely monitor the situation and are ready to make any changes required to protect you, our suppliers and our employees. You will of course be the first to know, if we need to make any further adjustments.
Frequently Asked Questions
- Have deliveries been affected?
We are delivering the orders to most of the locations in the country as per Government of India's rules and regulations. To place an order just go to here
- Will this impact the return of the mattress?
At this moment, all our collection services are not operational. Due to this please note that there may be a delay in picking up the return mattress. In this event, as long as the collection has been requested within the 100-night trial, the collection will take place once the operations resume. As soon as the mattress is collected, we will of course grant a full refund, but no refund can be processed until this collection has taken place.
- If I’m self-isolating, how do I return a product?
If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honor our 100-night return policy. Please contact us before your 100-night trial has ended to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will then place your collection on hold and wait for you to contact us,when it is safe for this collection to take place.
- Is your customer service still open?
We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have. We can be contacted however through our contact form here and we will get back to any questions you have in a timely manner. .